Comparison

UserFeed vs Userback

Userback is a broad visual feedback platform for product teams: annotated screenshots, session replay, bug reports, in-app surveys, a feature portal and a public roadmap, with a Chrome extension for capturing feedback on any website. UserFeed does one narrower job: it collects feedback from the people using your Chrome extension, starting at the moment they uninstall it. If you searched for Userback's Chrome extension to annotate websites, Userback is what you want. If you build an extension and want to hear from its users, read on.

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🔒 browserstudio.xyz/userfeed/feedback

UserFeedFeedbackRoadmap Search…

All status ▾▲ Top voted

devdonnieinFeatures· 2h ago

Slack alerts for new feedback

Ping a Slack channel whenever a user posts to the board or submits an uninstall reason — so we don't have to keep checking.

Planned 3

▲ 48

marakodeinFeatures· 6h ago

Custom domain for boards

Let me host my board at feedback.myextension.com instead of the userfeed slug. Would feel much more first-party.

Pending 5

▲ 31

pixelpatchinBugs· 1d ago

CSV export truncates long answers

When I export uninstall responses, the long-answer column gets cut to 255 characters and loses the rest.

In Progress 2

▲ 22

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A UserFeed feedback portal — branded to your extension.

Feature	Userback	UserFeed
What it's for	Feedback on websites and web apps	Feedback from your Chrome extension's users
Its Chrome extension	Captures annotated feedback on any website	Not needed: one line in your extension (setUninstallURL)
Uninstall feedback capture	✗ Not a listed feature	✓ Included
Screenshots, session replay, bug reports	✓ Included	✗ Not included
Feature portal & voting	✓ Included	✓ Included
Public roadmap	✓ Included	✓ Included
In-app surveys (NPS, CSAT)	✓ Included	✗ Not included
Integrations	✓ 23, with 2-way sync for Jira, Linear, ClickUp and Monday.com	Focused feature set for extensions
Pricing model	Free plan, then paid tiers — see userback.io/pricing	Free for one extension, then $4/mo each

Userback details as of October 2026; check their site for the latest.

Two different Chrome extension jobs

Userback's Chrome extension is a capture tool: your team or your clients install it to circle, annotate and comment on any website, including sites where the Userback widget is not installed. That is the right tool for website QA and client review. UserFeed is not something your users install at all. You add one line to your own extension, chrome.runtime.setUninstallURL(), and UserFeed handles the form, the reasons and the follow-up.

The uninstall signal

Userback is built around people who are still using a product: they report a bug, vote on an idea, answer a survey. The moment someone removes a Chrome extension is not part of its feature list. UserFeed's uninstall form opens at exactly that moment, catches why they left, and keeps those answers in the same account as your public feedback board and roadmap.

Which one fits you

If you run a website or web app and want annotated screenshots, session replay, surveys and deep integrations with Jira or Linear, Userback is a mature, complete platform, and UserFeed does not try to match it. If your product is a Chrome extension and you want to know why people uninstall it, plus a lightweight branded portal and roadmap for the users who stay, UserFeed is the more direct fit, and it is free to start.

Free tool

setUninstallURL tutorial

How to open a feedback page when someone uninstalls your Chrome extension.

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FAQ

UserFeed vs Userback, answered.

For Chrome extension developers who want feedback from their own users, yes: UserFeed covers a feedback board, voting and a roadmap, and adds an uninstall feedback form built for the moment someone removes your extension. For visual website feedback, screenshots, session replay or surveys, Userback is the more complete tool.

It lets you capture annotated feedback, such as screenshots with drawings and comments, on any website, including sites where the Userback widget is not installed. It is a tool for reviewing websites, not for collecting feedback from the users of your own extension.

It is not among the features Userback lists (as of October 2026). UserFeed's form is designed for that moment: Chrome opens it through chrome.runtime.setUninstallURL() when someone removes your extension.

Userback has a free plan and several paid tiers; check userback.io/pricing for current prices. UserFeed prices per extension: your first extension is free forever (uninstall form, unlimited responses), and Pro is $4/mo per extension for the full bundle including the public portal, roadmap, and analytics. See /userfeed/pricing for details.

Choose Userback if you need visual feedback, bug reports and session replay on a website or web app. Choose UserFeed if you build a Chrome extension and want to learn why users uninstall it, with a lightweight branded feedback portal for the ones who stay.

Understand your users

Every signal your users send, in one place.

Feature requests, votes, bug reports, and the reasons behind uninstalls — UserFeed brings them together so you know what your extension's users actually want.

See how UserFeed works

See why users really leave — free.

One extension, free forever. Branded uninstall forms, a public feedback portal, and a roadmap, live in minutes.

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