Comparison
Canny is a well-established, full-featured feedback and roadmap platform used by all kinds of software companies, with deep integrations into tools like Intercom and Slack. UserFeed is a narrower, purpose-built tool for one job: understanding why people uninstall your Chrome extension, and giving them a place to keep talking to you afterward. Here's how the two actually compare.
| Feature | Canny | UserFeed |
|---|---|---|
| Built for Chrome extensions | General-purpose SaaS | Purpose-built |
| Uninstall feedback capture | ✗ Not available | ✓ Included |
| Public feedback portal & voting | ✓ Included | ✓ Included |
| Public roadmap | ✓ Included | ✓ Included |
| Sign-in for voters | Email, SSO on higher tiers | Google or email |
| Branding to your extension | Custom domain on paid tiers | Your extension's brand; badge removed on Pro |
| Integrations / breadth | ✓ Intercom, Slack, Jira, Zapier, and more | Focused feature set for extensions |
| Pricing model | Per-seat SaaS pricing — see canny.io | Free for one extension, then $4/mo each |
Canny details as of August 2026; check their site for the latest.
Canny is designed to serve almost any product — web apps, mobile apps, hardware, internal tools — which is exactly why it's so configurable and integration-heavy. That breadth is a real strength if you're running a larger product with a support team already living in Intercom or Slack. UserFeed skips that generality on purpose: it's built around a single hook, chrome.runtime.setUninstallURL(), and ships with the uninstall reasons, form, and portal already wired for a Chrome extension out of the box.
Canny's board is built for feedback from people who are still using your product — feature requests, bugs, upvotes. It has no concept of the moment someone removes your extension, because that isn't a use case it was built for. UserFeed's uninstall form fires at exactly that moment, catching a signal that otherwise disappears the instant the user is gone, and feeds it into the same account as your public feedback board.
If you're running a broader product and already rely on Canny's integrations with your support and engineering stack, it's a genuinely strong, mature choice — that depth isn't something UserFeed tries to match. If your product is a Chrome extension and you specifically want to know why people are leaving, alongside a lightweight branded portal and roadmap for the users who stay, UserFeed is the more direct fit — and it's free to start.
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FAQ
Understand your users
Feature requests, votes, bug reports, and the reasons behind uninstalls — UserFeed brings them together so you know what your extension's users actually want.
See how UserFeed worksOne extension, free forever. Branded uninstall forms, a public feedback portal, and a roadmap, live in minutes.
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